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Speech: Customer Service Excellence with Innovation

Ismail Mohammed

SVP Customer Operations : Du Telecom Company

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Ismail Mohammed is Senior Vice President Customer Operations at du telecom with responsibility for heading end to end Customer Operations mainly includes Contact Center (Front & Back Office Operations), Email & Social Media Operations, Retention & Outbound Sales, Collections and Transformation verticals. Mr. Ismail Mohammed has more than 20 years of Professional experience with around 15 years specifically serving in the telecom sector. He is serving on this designation from last 4 years and leading the Customer Operation verticals very successfully.

Prior to joining du telecom, Mr. Ismail Mohammed headed different Operational verticals at Etisalat UAE worked and have also worked in different companies on Managerial positions.

He holds a Master’s Degree from Institute of Business Management and Research and a Leadership Degree from Institute of Leadership & Management.

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His Professional expertise encompasses around Customer Experience, Contact Center Operations, Collections, People Development, Strategy & Planning verticals. He is an Emarati executive Coach & Mentor and use to speak at different events focusing on the Professional & Personal development of People.


Ismail Mohammed’s Speech

Customer Service Excellence with Innovation